Troubleshooting

Clearing Your Browser's Cache
Firefox Open Firefox. Under the “History” menu, choose “Clear Recent History”. Select “Everything” under “Time range to clear.” Check all items. Click...
Wed, Mar 3, 2021 at 8:45 AM
Files Are Missing After the Summer 2021 Update
SYMPTOMS There are no files on the Desktop or in the Documents folder after your computer was imaged in the summer of 2021. SOLUTION Your files ...
Tue, Aug 17, 2021 at 2:03 PM
Google Drive Is Not Available On Your Computer
SYMPTOMS You do not see Google Drive in File Explorer's "Quick access" or "This PC" sections (Windows) or a Google Drive icon o...
Tue, Aug 17, 2021 at 1:50 PM
My Classroom Printer Is Not Available
SYMPTOMS The printer in your classroom is connected to your computer, but you don't see it's name when you try to print.  SOLUTIO...
Tue, Aug 17, 2021 at 3:30 PM
My Wireless Mouse Isn't Working
SYMPTOMS Your wireless mouse does not move the cursor on your Surface. (Yes, it is turned on and has good batteries.) SOLUTION After a computer ...
Tue, Aug 17, 2021 at 3:29 PM
Optimizing Internet Performance
There are a lot of variables when dealing with internet performance, so here are some tips that may help you avoid slowdowns. Clear your browser's ca...
Wed, Mar 3, 2021 at 8:47 AM
Troubleshooting Chromebooks
If you are having trouble with web sites working or extensions failing, here are a couple of steps to take that may help: Make sure your Chrome OS is up-t...
Wed, Mar 3, 2021 at 11:30 AM
Why Does My Web Browser Ask Me To Log In To Securly?
SYMPTOMS You open Chrome on your computer and it asks you to log in to Securly. What gives? All you want to do is look stuff up. SOLUTION In the...
Tue, Aug 17, 2021 at 3:31 PM